FREQUENTLY ASKED QUESTIONS

Answered Before You Ask

Everything you need to know about our products and services.

Yes — when installed on a level base and maintained per our Stewardship Program. Our Cascade internal drainage system channels rain from sealed louvers into integrated beam gutters and down through hollow posts.
Our structures are designed for professional assembly using HIAB crane delivery. Self-installation would void your warranty. Our team handles all delivery logistics.
All models are constructed from structural grade T6 aluminum and are engineered for high-load wind events. Your 15-year warranty protects against structural failure.
Your structure is manufactured in Month 1 following your 75% deposit. Delivery is scheduled in Months 2–3 with a secure shipping window.
A 75% deposit initiates bespoke manufacturing. The remaining 25% is only due when your delivery is scheduled — full clarity before your final payment.
Yes. We send factory floor video footage at manufacturing completion so you can verify quality before it ships.
Important Note: To request a call back from one of our advisors, please contact our support team.