FREQUENTLY ASKED QUESTIONS

Answered Before You Ask

Everything you need to know about our products and services.

Yes — when installed on a level base and maintained per our Stewardship Program. Our Cascade internal drainage system channels rain from sealed louvers into integrated beam gutters and down through hollow posts.
Our pergolas are designed for straightforward assembly, with detailed installation instructions provided. Damage caused during fitting isn't covered by the guarantee — but defects in the products themselves remain covered regardless of who installs them.
All models use premium-grade aluminium construction. Wind performance varies by model — Platinum models are wind-rated to 180–220 km/h (est.) and our base model to 100 km/h (est.); see each model's technical data for exact figures. Platinum models carry a 15-year structural warranty. Warranty periods vary by model and component; every guarantee is provided by Sterling Grid Security Ltd — see our guarantee terms.
Your structure is manufactured in Month 1 following your 75% deposit. Delivery is scheduled in Months 2–3 with a secure shipping window.
Please note: we are not currently taking on new pergola quotes due to volatile freight costs — register your interest and we'll be in touch when this changes. A 75% deposit initiates bespoke manufacturing. The remaining 25% is only due when your delivery is scheduled — full clarity before your final payment.
Every structure goes through pre-shipment assembly, testing and quality inspection at the factory before it ships.
Important Note: To request a call back from one of our advisors, please contact our support team.