STERLING GRID SECURITY LTD – COMPLIANCE STATEMENT

Sterling Grid Security Ltd trades as Kitchen Pros, Shutter Pros, Pergola Pros and Plan Pros. Your contract is with Sterling Grid Security Ltd (Company No. 16927062). These are trading names of the one company, not separate businesses, and the same legal, financial and contractual obligations apply across all of them.

In strict accordance with Section 20 of the Architects Act 1997, the Company explicitly declares that our Plan Pros division acts solely as Architectural Designers and Technologists. Plan Pros does not employ "Chartered Architects."

Furthermore, under the Building Regulations etc. (Amendment) (England) Regulations 2023, the Client is explicitly notified of their statutory duty to formally appoint a Principal Designer and a Principal Contractor in writing for any domestic project that requires formal Building Control oversight. All design schematics provided via our productised platforms are conceptual outlines designated as "Not for Construction" until authorised by a certified structural engineer.

Made-to-specification products are exempt from the statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This includes made-to-measure Kitchen Pros doors, Shutter Pros shutters and individually specified Pergola Pros structures.

We nevertheless give customers a voluntary 24-hour amendment or cancellation window beginning with our written order confirmation, and no manufacturing order is released during that window. A cancellation made in time receives a full refund, except for any evidenced non-refundable payment-processing cost retained by the payment provider where that condition was disclosed before purchase. After the 24 hours, the made-to-specification exemption applies. Statutory remedies for goods which are faulty, misdescribed or delivered late are not affected. Standard goods and Plan Pros services have their separate statutory cancellation rules, as set out in our Terms & Conditions; a model cancellation form is available.

The unique technical components utilised across our infrastructure systems—specifically our "Laser Edge" bonding technology, "Mousetrap Effect" load-bearing calculation configurations, 'Monolith RF Frame' assemblies, and 'Dual Lock' mechanisms—are the protected property of Sterling Grid Security Ltd.

The structural frameworks of the Monolith RF Frame and Dual Lock systems are subject to active UK Intellectual Property Office (IPO) patent applications and carry strict 'Patent Pending' status. The designation MONOLITH GUARD® is a UK registered trade mark of Sterling Grid Security Ltd, registration number UK00004322620. Unauthorised commercial reproduction, reverse-engineering or data scraping is prohibited, and we may take legal action to protect our rights.

Our high-specification outdoor frameworks (Pergola Pros) require specialised delivery vectors utilising heavy truck-mounted cranes (HIAB) or industrial truck-mounted forklifts (Moffett). Logistical compliance dictates that the client holds full legal accountability for ensuring site landing zones are structurally level, stable, and completely clear of physical hazards.

Failure to accurately declare localised spatial restrictions, including low-hanging utility cables, structural balconies, or restricted narrow pathway tolerances via our interactive online design interfaces, constitutes a breach of site readiness. Where that happens, we may recover our reasonable actual costs for the failed delivery and for storage, as set out in our centralised Terms and Conditions. We evidence those costs before invoicing and do not add a margin to them.