PLAN PROS PRIVACY POLICY

This Privacy Policy governs the processing of personal data by Sterling Grid Security Ltd. We operate a "house of brands" model where several specialist home and property improvement brands are hosted on a unified backend infrastructure. These specialist brands include:

• Plan Pros (Productised architectural design and planning support drawings)
• Kitchen-Pros (Made-to-measure replacement kitchen components and doors)
• Pergola Pros (Engineered aluminium pergolas and outdoor living structures)
• Sterling Grid Products (Physical domestic energy and utility infrastructure concepts)

All web domains for these brands forward into a single consolidated Shopify architecture managed exclusively by the data controller. References in this policy to "we", "us", or "our" mean Sterling Grid Security Ltd.

In addition to standard consumer transactions, our specialised project workflows require the collection of unique technical data streams:

A. Identity & Contact Data

• Full name, billing address, shipping address, email address, and telephone numbers.

B. Financial & Transactional Data

• Details of payments made at our unified e-commerce checkout. (Please note: We utilise fully compliant, encrypted third-party payment processors. Full credit/debit card numbers do not enter or remain on our local servers).

C. Spatial, Property & Architectural Data (Plan Pros & Pergola Pros)

• Customer-Submitted Measurements: Dimensional data, room configurations, and millimeter-specific installation requirements.
• Imagery: Mandatory site photographs uploaded via post-purchase forms for structural suitability, masonry alignment, and landing zone viability assessment.
• Official Mapping Data: Official Ordnance Survey (OS) mapping data, Land Registry references, postcodes, and house numbers used to construct council-ready location plans.

D. Site Logistics & Access Data (Pergola Pros)

• Precision logistical profiles provided in our interactive online design and quotation tools. This includes declarations regarding localised site obstructions, narrow pathways, steps, gates, ground hardstanding stability, and low-hanging overhead obstructions (such as electrical cables, balconies, or soffits).

We never sell customer or project data to outside brokers. To successfully manage your project, data is selectively shared with vetted data processors:

Our platform runs securely on Shopify Basic. Your billing information, customer accounts, and cart data are processed securely via standard Shopify backend applications.

Because native configurations require dedicated extensions to handle file handshakes, text uploads, and technical data exports, customer-uploaded self-surveys and photographic datasets are securely handled via integrated post-purchase software applications mapped directly to your Shopify Order ID.

Unlike basic parcel courier delivery, our premium pergola configurations require deployment via heavy truck-mounted cranes (HIAB) or specialised truck-mounted forklifts (Moffett). Your site access summaries, telephone number, photographs, and obstacle notes are shared directly with our logistics partners to execute pre-delivery safety checks and land materials directly onto your site safely.

We exchange address data with our mapping validation channels, including the Ordnance Survey (OS) data streams, to verify boundaries and export council-ready application files.

All data processed across our operational brands is hosted within high-security environments utilising industry-standard encryption protocols.

• Technical Drawing Data: Architectural layouts, OS mapping records, and structural calculations are preserved for a period required to fulfill ongoing revision options and verify the enforcement of structural or product warranties.
• Logistics Imagery: Property access images and obstacle assessment uploads are stored securely until delivery is successfully completed, signed off by the safety controller, and any applicable surcharge windows for logistics failures have expired.

Under UK data protection law, you possess explicit rights regarding your data:

• The Right of Access: You can request a complete copy of the personal data held on your customer file across all our trading verticals.
• The Right to Rectification: You can request changes to inaccurate data. (Please note: Altering physical millimetre measurements or site access descriptions after the 24-hour manufacturing freeze or shipping dispatch window will trigger contractual limitations as set forth in our Terms and Conditions).
• The Right to Erasure ("Right to be Forgotten"): You can request deletion of data where it is no longer required for active contract fulfillment, statutory corporate financial audits, or active warranty tracking.
• The Right to Restrict Processing: You may object to cross-vertical data sharing under legitimate interest, though doing so may prevent us from certifying multi-product compatibility.

To exercise any of these structural data rights, please contact our privacy compliance officer directly at info@sterlinggridsecurity.co.uk.