Privacy Policy

1. Who We Are

Shutter Pros is a trading brand of Sterling Grid Security Ltd, registered in England and Wales. As data controller, Sterling Grid Security Ltd is responsible for the lawful processing of your personal data across all brands within its ecosystem, including Shutter Pros, Kitchen Pros, Pergola Pros, and Plan Pros.

Data protection enquiries: info@shutterpros.uk  |  0114 463 0090

2. Data We Collect

We may collect the following personal data when you interact with us:

• Name, address, and contact details (phone, email) for order fulfilment and communication
• Window measurement data submitted as part of a quote or order
• Payment information (processed securely via our payment provider — we do not store card details)
• Browsing and usage data via cookies and analytics tools
• Communications you send us by phone, email, or web form

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your order, including scheduling delivery via our private fleet
• Communicate with you about your order status, delivery windows, and after-order support
• Respond to enquiries, quote requests, and support contacts
• Improve our website and services through anonymised analytics
• Comply with our legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Lawful Basis for Processing

We process your data under the following lawful bases: contract (to fulfil your order), legitimate interests (to improve our services and communicate with you), and legal obligation (to comply with applicable laws).

5. Data Sharing

We share your data only where necessary:

• Logistics: Our private delivery fleet requires your delivery address and contact details to schedule and complete delivery.
• Payment processors: Securely handle payment transactions. We do not store card data.
• Group companies: Sterling Grid Security Ltd and its associated brands operate under shared data governance. Data is not shared across brands for marketing purposes without your consent.
• Legal compliance: Where required by law or regulation.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Order data is typically retained for 7 years in line with HMRC requirements. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request erasure, object to processing, restrict processing, and data portability. To exercise any right, contact us at info@shutterpros.uk. We will respond within 30 days.

8. Cookies

Our website uses essential cookies to function correctly, and optional analytics cookies to help us understand how visitors use the site. You can manage your cookie preferences via the cookie consent banner on your first visit. We do not serve advertising cookies.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data in transit is encrypted via HTTPS.

10. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version is always published at /pages/shutter-pros-privacy-policy.